Shipping Policy

Key Information:

  • Order Cut-Off Time: Orders submitted by 4pm (Local Time) will be processed that same business day.
  • Order Processing Time: Orders take 1-3 days (Monday to Friday) to process.
  • Estimated Transit Time: After dispatch, deliveries reach their destination in 5-7 days (Monday to Friday).
  • Total Delivery Time: The combined processing and transit period generally results in a total delivery time of 6-10 business days.
  • Shipping Costs: Free shipping within the United Kingdom and USA.

Order Processing and Shipping Details
You'll receive an order confirmation email once your purchase is received and processing begins. Processing typically completes within 1-3 days (Monday to Friday), though this may fluctuate during busy periods. When your order ships, we'll email tracking details so you can follow its progress.

Following processing, your order will be dispatched. Transit time normally occurs within 5-7 days (Monday to Friday), though timing may differ based on destination, courier schedules, and logistical conditions. The combined processing and transit period generally results in a total delivery time of 6-10 business days.

We're pleased to offer free shipping within the United Kingdom and USA on all products, regardless of value or dimensions.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

Cancellations
If you need to cancel an order, please email us at support@ownherstyle.com as soon as possible. We can typically cancel orders before processing. Once processing starts, cancellations aren't possible, and you'll need to follow our return procedure after delivery.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please email clear photos to support@ownherstyle.com. Once verified, we will arrange for either the correct item or a replacement to be sent at no additional cost.

If you have questions or need assistance, you can contact us through the details below.

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT

Email: support@ownherstyle.com
Phone Number: +1 970 406 4404
Contact Form: Open Contact Form